FREQUENTLY ASK QUESTIONS

FREQUENTLY ASK QUESTIONS

Are your cleaners bonded, insured & background checked?

We are bonded and insured, and background checks are run against each person in each team we work with.

What are your move in and move out cleaning?

Our Move In/Out cleaning is designed to prepare an apartment or house for a new tenant; there’s typically more room to be vacuumed, more baseboards to be detail cleaned, more cabinet and drawer space to be cleaned, light fixtures, etc. You can select it on our booking form under ‘extras’. Please keep in mind that cleaning inside the fridge and oven are separate from our regular and move out cleanings.

What if something is damaged while my home is being cleaned?

Please keep in mind that accidents do sometimes happen. We are fully insured. Our team members are covered with the Workers Comp. We make every attempt to treat your home with the utmost of care and caution. If however we break something we will leave the item and a note for you & we will make arrangements to replace the item or to pay for it.

PLEASE NOTE: If you have items that are of extreme value, either sentimental or monetary, we would prefer not to clean these items. Our cleaning staff is instructed not to clean plasma screens, computer equipment or other expensive electronic equipment that can be damaged easily, we cannot be responsible for items that were previously damaged prior to our cleaning, improperly constructed, or are not fastened in a proper way.

How long does each cleaning take?

Typically it comes out to about 1 hour per bedroom for a team of two. However, it could be longer depending on the condition of the home.

What if I do not need my whole home cleaned?

We work with you to customize your cleanings to your needs. Just tell us what you need and we will work with you to get it done.

How many people come to clean my home?

Depending on the home and your needs, we can work individually, in teams of two or in teams of three.

PLEASE NOTE: If you happen to be paying per hour the hourly rate is “per person – per hour”

Do I have to be there when the cleaner arrive?

No, you don’t, you can leave a key for us to get in and we’ll handle it from there. Some of our clients leave their key under a mat, in the mailbox, at a front-desk, or somewhere else out of sight. If you book online just remember to tell us where the key will be in the instructions, otherwise just give us a call.

What forms of payment do you accept?

We accept all major credit cards, debit cards and cash. We do not accept checks. (If you’d like to tip your cleaner you may use cash.)

Are your services actually green and eco-friendly?

We do have teams that use only green products. Just request that you’d like a full green team on the booking form or phone and we’ll make sure they’re sent to your home!

Who's responsible for the supplies?

We bring all of the necessary supplies, including a vacuum and paper towels. If you have a preferred product to use (e.g. for wood floors) just let us know.

Do you clean on the weekends?

We work 6 days a week and start our first jobs at 8 am and finish around 6pm. We are closed on Sunday’s.

Do you have a cancellation policy?

We charge a flat $50 fee if the appointment is cancelled after 5pm the day before the cleaning appointment. Additionally, we charge a $50 flat fee if for any reason the cleaners are denied access to the home.

What should I do with my pet?

If possible, introduce your pet to the house cleaner, especially if you won’t be home during the appointment. Depending on the introduction, you may want to create the animal or ask the cleaner to leave the animal in a safe spot outside and then let them back in before leaving.

Do I have to be there while you organize?

We are happy to organize your space with or without you being
there. We will never throw anything away and will sort and
organize up until the point where final decisions must be made
by you. Ennoble Spaces encourages you to be fully involved and
available during your organizing sessions but recognizes the
time commitment is not always practical or possible.

Can you provide references?

Yes. In addition to any one of our clients featured throughout
our website, Ennoble Spaces will happily provide
references upon request.

What are your fees for your organizing service?

Ennoble Spaces bills hourly and/or will offer a per project fee
when applicable. Please contact us for current rates.

Is our work together confidential?

Absolutely. Ennoble Spaces values and respects your privacy and offers
complete client confidentiality.

What forms of payment do you accept?

We accept all major credit cards, debit cards and cash. We do
not accept checks.