frequently Asked questions

We are bonded and insured, and background checks are run against each person in each team we work with.

Our Move In/Out cleaning is designed to prepare an apartment or house for a new tenant; there’s typically more room to be vacuumed, more baseboards to be detail cleaned, more cabinet and drawer space to be cleaned, light fixtures, etc. You can select it on our booking form under ‘extras’. Please keep in mind that cleaning inside the fridge and oven are separate from our regular and move out cleanings.

Please keep in mind that accidents do sometimes happen. We are fully insured. Our team members are covered with the Workers Comp. We make every attempt to treat your home with the utmost of care and caution. If however we break something we will leave the item and a note for you & we will make arrangements to replace the item or to pay for it.

PLEASE NOTE: If you have items that are of extreme value, either sentimental or monetary, we would prefer not to clean these items. Our cleaning staff is instructed not to clean plasma screens, computer equipment or other expensive electronic equipment that can be damaged easily, we cannot be responsible for items that were previously damaged prior to our cleaning, improperly constructed, or are not fastened in a proper way.

Typically, it comes out to about 1 hour per bedroom for a team of two. However, it could be longer depending on the condition of the home.

Depending on the home and your needs, we can work individually, in teams of two or in teams of three.

PLEASE NOTE: If you happen to be paying per hour the hourly rate is “per person – per hour”

 

We accept all major credit cards, debit cards and cash. We do not accept checks. (If you’d like to tip your cleaner you may use cash.)

We bring all of the necessary supplies, including a vacuum and paper towels. If you have a preferred product to use (e.g. for wood floors) just let us know

We work 6 days a week and start our first jobs at 8 am and finish around 6pm. We are closed on Sunday’s.

We charge a flat $50 fee if the appointment is cancelled after 5pm the day before the cleaning appointment. Additionally, we charge a $50 flat fee if for any reason the cleaners are denied access to the home.

Absolutely. Ennoble Spaces values and respects your privacy and offers complete client confidentiality.

We accept all major credit cards, debit cards, cash, paypal and cash app. We do not accept checks.

Have a look around our website and if you see something that catches your eyes please contact us. We’re here, excited and ready to serve you and we look forward to elevating your environment. 

About

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